Your booking is accepted subject to the following terms and conditions and by confirming your booking you accept that these terms & conditions will apply. Any departure from these conditions, stipulated in any reservation will only be considered as accepted once our written consent has been accorded. The purchaser in no case will be allowed to put forward standards, specifications, statutes, rules or conditions not duly accepted by Easycab.
1. ONLINE BOOKING PROCEDURE
The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.
Upon entering into a contract with Easycab will undertake the necessary formalities to organise the requested services.
The contract becomes legally binding only when you have received your transfer confirmation by email. In the event of the Transport Operator being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you.
You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.
The act of us sending you the confirmation of charges and payments made by you shall not be considered as binding you to any contract.
The Transfer Confirmation which must be presented to the Transport Operator should be printed out so that each Voucher is readily available for inspection by the driver. Failure by the Lead Passenger to present the Voucher may result in the Transfer Service not being provided. We recommend that you print out and carry with you all communications between the parties in addition to the Transfer Confirmation.
Minors are strictly prohibited from seeking any service from us, and their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Booking with the Company for the provision of a service in order to enable us to cancel the registration forthwith. Minors are not allowed to travel with us without an adult passenger in their company.
2. DEPARTURE BOOKING RECOMENDATION
We recommend that the departure pickup time should be booked at least 3 hours before the flight departure time.
3. USER REGISTRATION
All information provided by user must be accurate and complete through all parts of registration process.
All Fix fares are retail and include tax. All fares are as quoted at the time of booking. Fares and pick up times are subject to change without notice and are subject to availability at the time of booking.
5. TRANSFER AVAILABILITY
Easycab are entitled, on behalf of the transfer service provider, to refuse any order placed by you. We do not guarantee to successfully allocate a service provider to every booking request. In the unlikely event that we are unable to allocate a provider to your booking request we will email you to advise you as soon as possible.
Our website Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any services.
6. CHANGES, AMENDMENT & CANCELLATIONS BY YOU
Changes of destination or passenger numbers may attract additional charges. Please inform your driver in the event of any changes.
Any amendments to your booking after confirmation can only be accepted subject to availability. Easycab reserves the right to charge an amendment fee in respect of any change to your booking in addition to any other applicable charges in relation to the amendment.
Any cancellation of Contract must be made in writing by email addressed to our Customer Service Centre. You may cancel booked Transfer Services separately or cancel the whole Booking.
If we receive your cancellation request more than 24 hours before the scheduled pickup time of the Transfer Service you wish to cancel, the amount paid for this transfer will be refunded in full. No monies will be refunded for cancellations received less than 24 hours from the scheduled time of the Transfer Service you wish to cancel. In these instances, we will email you a cancellation note which may be used to claim the expense back against your tour operator, airline, or travel insurance provider.
7. CHANGES AND CANCELLATIONS BY US
If the Transport Operator needs to make a significant change to the conditions of the Service, or needs to cancel the Service, we will inform you as soon as possible.
We will use reasonable effort to honour your vehicle preference, however the vehicle may be substituted with a vehicle of greater capacity or multiple vehicles depending on availability. If we need to change your booking to a lower category or smaller vehicle for which a lower rate is available, we will refund you the difference in the rates.
In rare instances, we may need to cancel your Booking. In such circumstances, you will be refunded in full but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.
8. CHILD SEATS
Both local and national laws regarding the use of child seats for infants and children vary from country to country. However, all transfer operators will comply with the latest legislation. If you are booking a private transfer, we do recommend the use of booster or child seats for those under the age of 12, or up to 135cm, for safety purposes. During the booking process in most destinations you are given the chance to reserve child or baby seats.
The lead passenger must check, under his/her solely responsibility, that such child restraint devices are suitable for the vehicle and are properly used and installed in it. The company assumes no liability resulting from any failure to use, install, or check the restraint device, or resulting from its incorrect use.
If you wish to bring your own child or booster seat, and are taking a private transfer, we must be advised of this information before you travel. This is to ensure that the vehicle provided by the Transport Operator can accommodate the seat. Group services are usually provided by minibus or coach, and in these vehicles, it is not possible to use a child seat as the vehicles do not have compatible seating.
We will endeavour to ensure that child seats are provided by our Transport Operators with an extra cost of €10.00 per child seat or a child booster seat, where they have been booked. There may be instances when such seats are unable to be provided. In such cases, you will be entitled to a full refund for child seats booked and not supplied. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint on the lap as long as they travel in the rear of the vehicle.
9. PRE-BOOKED EXTRA STOP
Extra stop is chargeable depend on the time and the travel distance. During the booking process, you are given the opportunity to pre-book extra stops if you need to collect and drop off keys or if your group will be split between more than one accommodation address. If the extra stop address is located in the same destination as your principal accommodation address. Minimum charge Euro10.00
Luggage is limited to one suitcase and one piece of hand luggage per person. All luggage must be clearly labelled by the passenger. Passengers should carry valuable items e.g. cash, jewellery, electronic devices, etc. on-board. Dangerous goods, flammable liquids, explosives and weapons are not permitted.
A surcharge will apply for the following additional luggage items as shown, passengers should advise reservations of long or unusual items at the time of booking
Additional luggage, €5.00 per item
Bike in Bike Box, €15.00 per item
Golf Clubs, €8.00 per set
Luggage items not listed above will be carried by pre-arrangement only, on a price on application basis.
Easycab takes all care in the transportation of passenger’s luggage. It is the passenger’s responsibility to ensure that their luggage is loaded and unloaded from the vehicle and that all personal possessions are removed from the vehicle when they alight.
Easycab accepts no liability for loss or damage to passenger’s luggage or personal property.
We accept all widely used payment methods including credit card (American Express, MasterCard/Diners International, Visa), debit card (Visa/Delta, Visa/Electron), bank transfer and PayPal. The use of PayPal is only possible for bookings exceeding a certain amount and the customer will be charged an admin fee.
Prices are charged in Euros and any currency conversion facility is provided as an approximation tool only.
12. BEHAVIOUR IN THE VEHICLE
All passengers must abide to the following standard rules and laws when users are travelling with the Easycab: Any and all instructions from the Easycab must be followed.
The Company must ensure a safe ride for all passengers (including young children and pets).
Doors must remain closed while the vehicle is moving
Users must not throw objects from the vehicle,
Users must not stick body parts out of the vehicle
Users must not shout from the vehicle
Users must not smoke within the vehicle
Devices provided by the Easycab may be used by users after short instructions from the Easycab
Any physical or verbal abuse, threat, sexual and other harassment by or towards the Driver will not be tolerated and serious action will be taken
13. LOST PROPERTY
Any items lost within the vehicles will be returned to the Lost and Found department which can be retrieved by either calling your driver or the office number.
14. EMERGENCY CONTACT & WAITING TIME
At the booked time of the transfer, the driver will wait at the agreed airport pick-up point for a maximum of 60 minutes from the time of flight arrival. The waiting time from any other point shall be restricted to 15 minutes after the agreed time.
In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is your responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver.
If you fail to call the emergency contact number within 15 minutes for non-airport collections, and within 60 minutes of the actual landing time for airport collections, and as such the service provider is not made aware of the problem, the service will be considered a no-show and you accept to pay the full cost of the booked service.
The route taken will be at the sole discretion of the driver. Should the driver deem any location or situation unsafe, inaccessible or unsuitable for any reason whatsoever, an alternative route/location will be sort and used, or termination of travel will occur if necessary. No refunds will be applicable in this instance.
16. TRAVEL INSURANCE
We strongly recommend that you contract travel insurance which is adequate for your needs. Please read all the contract details and print the documentation so that you can take it with you when you travel. Comprehensive travel insurance will cover you for many eventualities that are beyond our control.
Easycab has no liability for any act, omission or default, whether negligent or otherwise of any third party or booking agent. In circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. No claim for Liquidated Damages, Consequential Loss or for any other eventuality shall be admissible.
18. FORCE MAJEURE
We accept no liability and will not pay any compensation where the performance of our obligations or the Transport Operator’s obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.
If the service you received from the Transport Operator does not meet your expectations, this must be immediately reported to our Customer Service Centre and, if possible, at the moment the problem occurs. Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance. Our contact details are provided on your Booking Voucher.
Written complaints should be received no later than 28 days after your return date and sent by email to email@example.com.
In the event that you wish to report an issue about our online booking process or our Customer Service Centre, please address your complaint to firstname.lastname@example.org.
20. COPYRIGHT & TRADEMARKS
All photos, images, artwork and logo’s, graphics, business names, company names, and trade names displayed on our vehicles and throughout our website, reservations portals and printed materials are copyright and the exclusive property of Easycab, and are protected by European copyright law. No license to use or reproduce in any form any these copyright items is granted without the prior written permission of the copyright holder.
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